Who Supplies the vehicles?
All our vehicles are supplied through the relevant vehicle manufacturers UK dealer network
Do vehicles have a warranty?
Yes, all vehicles come with the full UK manufacturers warranty.
Is maintenance included?
Maintenance is an optional cost and includes all servicing, tyres, brakes, exhaust, battery and labour.
What happens when I need a vehicle serviced or repaired?
If you included maintenance in the contract you will receive a maintenance contact number from the finance company from which you can book the vehicle into a local approved garage. Upon request you may also be able to request free vehicle collection and delivery.
What if I need a replacement vehicle?
If your contract included an optional relief vehicle then this can be arranged by calling the maintenance number provided by the finance company. Without a relief vehicle option a hire car can be arranged at preferential rates.
Is roadside assistance included?
Yes, all vehicles include either 12 months or 3 years breakdown recovery, depending on the manufacturer.
What happens in the event of a breakdown?
All vehicles include at least 12 months breakdown cover from the manufacturer although many manufacturers now offer 3 years cover fee of charge. Within the car or van book pack there will be an emergency number to contact day or night.
Is delivery and collection included?
We offer free UK mainland delivery. Collection depends on the type of contract taken. For contract hire or personal contract hire and contract purchase or personal contract purchase the finance company will collect the vehicle at the end of the contract unless you are purchasing the vehicle.
What are my options at the end of the contract?
This depends on the type of contract taken but usually you can either hand the car back, extend the contract, or purchase the vehicle from the finance company (dependant upon the funder).
What is the initial deposit?
While a minimum one payment upfront is available, typically an initial deposit of 3 monthly payments is required. Larger deposits can be given to reduce the monthly payment.
Will the contract include Road Fund Licence?
Yes, either for the duration of the contract or 12 months. This will depend the type of contract taken.
Can I change the mileage on the contract?
Where your vehicle is running ahead or behind its predicted mileage, rescheduling the mileage can be agreed on both contract hire and personal contract hire agreements.
Is car insurance included in the lease?
The lease contract does not include insurance, you have to arrange your own fully comprehensive insurance on the vehicle.
What if I exceed the agreed mileage on the contract?
Any mileage over the contract is charged at the excess mileage rate charged in pence per mile. As an example if the excess was 3 pence per mile then for 1000 miles over contract you would be charged £30.
What happens at the end of the lease contract?
At the end of the lease you can either arrange for the vehicle to be collected or you can extend the contract on a month by month basis.( This is at the discretion of the funder)
What if my vehicle is damaged / scratched prior to its return?
If a vehicle is returned with damage, the funder will have these repaired and pass the charges back to you, you can look on the BVRLA (British Vehicle Rental Leasing Association) website, this will advise as to what is acceptable or not.
What happens if I want to end the lease early?
Call First Call Leasing to request an early termination quotation.